Returns & Refunds

• If you bought from this website, by phone or by email, you can cancel within 14 days of receiving the goods — no reason needed.
• Tell us by email to info@elfordtechrepairs.co.uk or call 01827 802164. A clear statement is enough; we will confirm receipt.
• Return the item within 14 days of telling us, either to Unit 42 Greendale Farm, Elford, Tamworth B79 9DJ (free, by arrangement) or by tracked post.
• Items must be complete and in resalable condition, ideally in original packaging. You're responsible for reduced value caused by handling beyond what's needed to check the item works.
• Unless the item is faulty, return postage is at your cost. We refund the item price and the standard £12 outbound delivery within 14 days of receiving the return.
• Hygiene note: items that seal against your skin (e.g. in-ear AirPods tips) can only be returned unopened for change of mind.

• Within 30 days of delivery you can reject faulty goods for a full refund.
• After 30 days and within the 12-month warranty, we will repair or replace the item; if that fails or is disproportionate you can keep a partial refund or return it for a price reduction.
• For the first six months, faults are assumed to have existed at delivery unless we can prove otherwise.
• Warranty does not cover accidental damage, liquid damage, unauthorised repairs, or normal battery wear — but it does cover the work and parts from our own repairs.

A repair we carried out is covered for 12 months. If the same fault comes back, bring or post the device back and we will put it right at no charge. Phone first on 01827 802164 so we can book it in as a warranty repair and skip the diagnostic fee.

Refunds go back to the original payment method — card via Stripe, or through Klarna for Pay in 3 orders (Klarna will adjust your remaining payments automatically). We aim to issue refunds within 14 days of receiving the returned item.

The 14-day change-of-mind right applies to consumers. Business customers' returns follow the terms agreed on the invoice or service agreement — talk to us and we'll be reasonable.