SBA 2026 Finalist// Elford Tech Solutions · IT support · Redditch
IT Support in Redditch — Managed IT for Small Businesses
Precision manufacturing and B2B services with plenty of on-prem kit moving to the cloud. Elford Tech Solutions gives Redditch businesses a proper IT department for a fixed monthly fee — helpdesk, Microsoft 365, security and backups, all in one place.
Redditch is about an hour away, so we support it remotely as standard, with onsite visits by arrangement and free tracked postal repairs. We also look after Studley, Alvechurch, Bromsgrove, Astwood Bank and the wider B97 postcode area.
Managed IT support for Redditch businesses
Most small firms in Redditch don't need a full-time IT manager. They need someone who answers the phone, keeps everything patched and secure in the background, and gives a straight answer on what to buy next. That's exactly what our managed plans do.
We work with teams around Ravensbank Business Park, Washford Industrial Estate, Kingfisher Centre and across the B97, B98, B80 postcodes — accountants, clinics, agencies, trades, charities and manufacturers.
What's included
- Remote helpdesk — phone, email and secure remote sessions, usually resolved same day.
- Onsite support in Redditch — for anything that needs hands on hardware.
- Microsoft 365 — licensing, migrations, Teams, SharePoint and OneDrive.
- Email & domains — shared mailboxes, anti-spam, SPF, DKIM and DMARC.
- Cyber security — MFA, conditional access, endpoint protection and phishing awareness.
- Backup & recovery — Microsoft 365 backup and business data backup with 12-month retention.
- Onboarding & offboarding — pre-built laptops, accounts and secure leaver processes.
- Procurement — hardware sourced and configured before it lands on the desk.
Plans and pricing
Essentials is £39 per user per month: unlimited remote support, Microsoft 365 administration, monitoring and patching. Managed Care is £69 per user per month and adds a 4-hour response target on urgent tickets, Microsoft 365 backup and quarterly IT reviews. Everything is month-to-month — no three-year tie-ins.
Prefer pay-as-you-go? We also do fixed-price project work — 365 migrations, new office setups, server-to-cloud moves and security reviews — for Redditch businesses that aren't ready for a monthly plan.
Also covering the Redditch area
As well as Redditch itself we support Studley, Alvechurch, Bromsgrove, Astwood Bank, Headless Cross, and we're happy to work alongside your existing web or telecoms provider.
Hardware faults come back to our Staffordshire workshop for board-level repair, so you're not paying for a replacement laptop every time something breaks.
Frequently asked questions
Do you visit Redditch in person?
Redditch is about an hour away, so we support it remotely as standard, with onsite visits by arrangement and free tracked postal repairs.
How quickly can you respond?
Remote support is usually same-day during business hours, and Managed Care customers get a 4-hour response target on urgent issues. Onsite visits in Redditch are typically arranged within one working day.
Can you take over from our current IT provider?
Yes — we handle the whole handover: documentation, admin credentials, licence transfers and a full audit of what you've got, before we take on day-to-day support.
Do you support Apple Macs as well as Windows?
Yes. We support Windows, macOS, iOS and Android, plus Microsoft 365 and Google Workspace.
Is there a minimum contract?
No. All support plans are month-to-month. We'd rather earn the renewal than lock you in.
Related services
Ready to get fixed?
Book online in under a minute or give us a call — we'll have you sorted fast.